Enigma

1. What payment methods do you accept?

We offer a variety of secure and convenient instant or installment payment options for our global customers, including:
Credit cards and debit cards(VISA, Mastercard, Discover, etc.), PayPal, Shop Pay, Apple Pay, Google Pay, Amazon Pay, and more. We also support paying for virtual currencies via USDC. (All transactions are protected by encryption technology to safeguard your payment information, ensuring a worry-free experience.)

2. How do I check my order status?

You can view the detailed status of all orders (e.g., Order Processing, Shipped, Completed) by logging into your BTOMIC account and navigating to the “Order History” section under the “My Account” page.

3. Can I modify or cancel my order?

Once an order is submitted, the system will immediately begin processing it.
If you need to modify or cancel your order, please contact our customer service team immediately (via email: service@btomic.com/Tel: +1 (347) 459-1491), Service hours: Mon-Fri, 8AM-5PM PST.
We will do our best to assist you. However, please note that if the order has already entered the packing or shipping stage, we will be unable to intercept it.

1. What shipping methods do you offer, and what are the shipping costs?

We provide free shipping service for all orders, which has standard logistics timeliness. If you require a specific delivery service provider or delivery time, please contact our customer service team to confirm costs and other details.

2. How long will it take for my order to arrive?

Order processing typically takes 1-2 business days. Delivery time depends on your shipping address:
Standard Shipping: 3-12 business days.
(Note: Delays may occur during holidays or promotional periods.)

3. How can I track my package?

After your order ships, you will receive an email containing a tracking number. You can access our logistics partner's website via the link in the email to track your package's status in real time.

1. What does the warranty policy specifically cover?

BTOMIC guarantee covers all manufacturing defects which have occurred within 24 months for new purchases and 90 days for repairs.
Exclusions apply to damage caused by accidents, misuse, unauthorized modifications, or normal wear and tear (e.g., scratches on the case, depleted battery). For detailed terms, please refer to our warranty certificate.

See our full WRRANATY & REPAIR POLICY.

2. How do I request repairs?

To process a repair, please contact us via email at “Contact Us” or phone at +1 (347) 459-1491 (Mon-Fri, 8.00 a.m. to 5.00 p.m. PST) for complete instructions. You will have to enclose a detailed repair request, your contact information, a copy of the Order Confirmation as proof of purchase of the Product and the warranty.

3. Is there a charge for watch repairs?

During the warranty period, repairs for malfunctions caused by manufacturing defects are free of charge. However, if the watch malfunctions due to accidental damage or beyond the warranty period, we will charge fees based on the repair items. Specific costs will be confirmed with you prior to any repairs.

1. How to make a return?

If you need to make your return, please contact us via email at “Contact Us” or phone at +1 (347) 459-1491 (Mon-Fri, 8.00 a.m. to 5.00 p.m. PST)

Please provide your proof of purchase along with product details. Our customer service team will arrange an appropriate solution for you.

See our full RETURNS & EXCHANGES POLICY.

2. I received a damaged item.

We sincerely apologize for this situation. Please contact us via email at “Contact Us” or phone at +1 (347) 459-1491 (Mon-Fri, 8.00 a.m. to 5.00 p.m. PST) within 48 hours of receiving your order, providing your order number and photos/videos of the defective item. Upon verification, we will arrange a free replacement or refund for you and cover the associated shipping costs.

See our full Terms of Sales.

3. How long does it take to process a refund?

Once we receive the returned item and confirm it meets the return criteria, we will process your refund within 5-7 business days. The refund will be issued back to your original payment account, and the time it takes to appear in your account depends on your issuing bank or payment platform.

See our full Terms of Sales.