SHIPPING POLICY

1.1 Order Confirmation:

Upon placing an order, you will receive a confirmation email containing the details of your order at the email address you provided. We will begin processing your order within one business day.

1.2 Shipment Tracking:

Once your order has been shipped, a tracking number will be sent to you via email. You may also track the status of your package by visiting our Order Tracking Page.

2.1 Shipping Options and Rates

We offer two shipping options with different delivery times and rates for customers to choose from:

• UNITED STATES:
  
  
  Free Shipping: Global arrival. Delivery time: 7-12 days. Free of charge.
  
  
  Express Shipping: Global arrival. Delivery time: 5-7 days. Charges apply based on weight at $39.90 per 1.5 kg.
  
  
  
• UNITED KINGDOM:
  
  
  Free Shipping: Global arrival. Delivery time: 7-12 days. Free of charge.
  
  
  Express Shipping: Global arrival. Delivery time: 5-7 days. Charges apply based on weight at $39.90 per 1.5 kg.
  
  
  
• EUROPEAN UNION:
  
  
  Free Shipping: Global arrival. Delivery time: 7-12 days. Free of charge.
  
  
  Express Shipping: Global arrival. Delivery time: 5-7 days. Charges apply based on weight at $39.90 per 1.5 kg.
  
  
  
• CANADA:
  
  
  Free Shipping: Global arrival. Delivery time: 7-12 days. Free of charge.
  
  
  Express Shipping: Global arrival. Delivery time: 5-7 days. Charges apply based on weight at $39.90 per 1.5 kg.
  
  
  
• AUSTRALIA:
  
  
  Free Shipping: Global arrival. Delivery time: 7-12 days. Free of charge.
  
  
  Express Shipping: Global arrival. Delivery time: 5-7 days. Charges apply based on weight at $39.90 per 1.5 kg.
  
  
  
• REST OF THE WORLD:
  
  
  Free Shipping: Global arrival. Delivery time: 7-12 days. Free of charge.
  
  
  Express Shipping: Global arrival. Delivery time: 5-7 days. Charges apply based on weight at $39.90 per 1.5 kg.

3.1 Point of Departure

We operate multiple fulfillment warehouses located in the United States, Switzerland, Germany, and Hong Kong. Upon confirmation of your order, we will determine the most appropriate shipping origin based on your delivery address, flight availability, and customs clearance requirements.

3.2 Customs and Import Duties

In some cases, customs or import duties may apply. These duties are your responsibility, as we are unable to assist with the customs clearance process. If you experience any issues with customs clearance, please contact us at service@btomic.com for further assistance.

When customs notifies you to complete the clearance process, please ensure that it is done promptly. We are not liable for any losses that may occur due to delays in customs clearance.

3.3 Delivery and Handover to Local Carriers

Once your package reaches the destination country and clears customs, it will be handed over to our local logistics partners—such as DHL, FedEx, USPS, UPS, 4PX, YunExpress, or other carriers—based on the delivery address provided.